General Terms

 

GENERAL INFO:

IN ORDER TO SHOP AT FIRST AID TO THE INJURED WE REQUIRE THAT YOU ARE AT LEAST 18 YEARS OLD. PEOPLE UNDER 18 YEARS NEED A WRITTEN APPROVAL FROM A PARENT OR GUARDIAN. IN CASE OF A DISPUTE REGARDING A BINDING CONTRACT ALL MATTERS AND ISSUES SHALL BE GOVERNED BY THE LAWS OF DENMARK.

A 25% VAT CHARGE IS INCLUDED IN ALL PRICES. THE BUYER IS RESPONSIBLE FOR ANY VAT AND IMPORT DUTIES IN HIS OR HER COUNTRY.

 

SHIPPING:

ALL ORDERS WILL BE PROCESSED FOR SHIPPING WITHIN 3-5 BUSINESS DAYS AFTER PLACING AN ORDER (UNLESS CLEARLY STATED OTHERWISE ON THE WEBSITE). A SINGLE ORDER CANNOT BE SHIPPED TO MULTIPLE ADDRESSES. ALL ORDERS ARE PROCESSED AND SHIPPED FROM COPENHAGEN, DENMARK, FROM MONDAY TO FRIDAY EXCLUDING NATIONAL HOLIDAYS. ORDERS RECEIVED ON WEEKENDS AND DURING HOLIDAYS WILL BE PROCESSED AND SHIPPED ON THE NEXT BUSINESS DAY.

FIRST AID TO THE INJURED HOLDS ALL RIGHTS TO REFUSE ANY ORDERS.

 

DOMESTIC ORDERS:

ALL ORDERS ARE SHIPPED WITH TNT.

TNT NORMALLY TAKES BETWEEN 2 TO 5 BUSINESS DAYS DEPENDING ON LOCATION – IN SOME CASES IT MIGHT TAKE LONGER. FIRST AID TO THE INJURED CANNOT BE HELD RESPONSIBLE FOR ANY DELAY OR LOSS COST BY TNT.

 

INTERNATIONAL ORDERS:

ALL INTERNATIONAL ORDERS ARE SHIPPED WITH TNT.

TNT MAIL TAKES AROUND 3 – 10 BUSINESS DAYS TO ARRIVE IN THE GIVEN COUNTRY FROM THE ACTUAL SHIPMENT DAY – IN SOME CASES IT MIGHT TAKE LONGER. BE AWARE THAT OCCASIONALLY PACKAGES CAN BE HELD IN CUSTOMS WHICH CAN RESULT IN DELAYS OF UP TO SEVERAL WEEKS. FIRST AID TO THE INJURED CANNOT BE HELD RESPONSIBLE FOR ANY DELAY OR LOSS DURING SHIPPING.

PLEASE ALSO BE AWARE THAT ALL INTERNATIONAL ORDERS OUTSIDE THE EU ARE OFTEN SUBJECT TO DUTIES AND TAXES BY THE CUSTOMS OF THE DESTINATION COUNTRY UPON ARRIVAL. FIRST AID TO THE INJURED ARE NOT ABLE TO ESTIMATE, NOR COVER THE EXTRA CHARGES GENERATED BY THE BUYER’S CUSTOMS OFFICE. IN SOME CASES CUSTOMS ARE LESS LIKELY TO CHARGE DUTIES AND TAXES ON MULTIPLE SMALL ORDERS THAN ONE LARGE ORDER. THIS VARIES FROM COUNTRY TO COUNTRY AND WE ALWAYS RECOMMEND THAT YOU CONTACT YOUR COUNTRY’S CUSTOMS OFFICE TO SEE THE CURRENT DUTIES/TAXES.

 

RETURNS:   

ALL REQUESTS OF RETURNS MUST BE SUBMITTED WITHIN 14 DAYS AFTER THE PURCHASE DATE AND ALL REQUESTS MUST BE ACCEPTED BY FIRST AID TO THE INJURED. ALL RETURNS MUST BE DELIVERED WITH ORIGINAL TAGS, UNWORN, UNWASHED, AND UNALTERED. FIRST AID TO THE INJURED HAS THE RIGHT TO DENY CREDITS IF THE RETURNED ITEM/ITEMS DO NOT MEET THE RETURN POLICY ALREADY STATED. SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE.

FIRST AID TO THE INJURED IS UNFORTUNATELY UNABLE TO PROVIDE ANY ONLINE EXCHANGE. CUSTOMERS ARE WELCOME TO CHANGE THE ITEM/ITEMS INTO ANOTHER ITEM/ITEMS WITHIN THE SAME PRICE RANGE. THE RETURN PROCEDURE IS AS BELOW:

 

RETURN PROCEDURE:

ALL RETURNS MUST BE ACCEPTED IN WRITING BY FIRST AID TO THE INJURED. PLEASE EMAIL US AT CONTACT@FIRSTAIDTOTHEINJURED.COM WITH YOUR RETURN REQUEST. THE EMAIL MUST CONTAIN THE ORDER AND INVOICE NUMBER AND MUST CLEARLY STATE WHAT ITEMS YOU WISH TO RETURN. WE WILL THEN FOLLOW-UP WITH AN EMAIL TO CONFIRM THE RECEIPT OF THE EMAIL AND PROVIDE A RETURN ADDRESS. ALL RETURN PACKAGES MUST BE SHIPPED PRE-PAID WITH A PROOF OF DELIVERY. FIRST AID TO THE INJURED CANNOT BE HELD RESPONSIBLE AND WILL NOT COMPENSATE FOR LOST PACKAGES WITHOUT PROOF OF DELIVERY. ALL RETURN COSTS - REGARDLESS THE REASON FOR THE RETURN - ARE TO BE PAID BY THE CUSTOMER. FIRST AID TO THE INJURED CANNOT BE HELD RESPONSIBLE FOR ANY RETURNS COST.

WHEN THE ITEM/ITEMS ARE RECEIVED, FIRST AID TO THE INJURED WILL CREDIT THE SAME CREDIT CARD ACCOUNT WHICH THE ORIGINAL PURCHASE WAS MADE. ALL RETURNS WILL BE HANDLED AS SOON AS POSSIBLE BUT PLEASE ALLOW UP TO 2 WEEKS FOR YOUR REFUND TO BE PROCESSED AND UP TO 2 BILLING CYCLES FOR THE RETURN TO APPEAR ON YOUR CREDIT CARD STATEMENT.

 

PRIVACY:

FIRST AID TO THE INJURED USES THE BACKEND SERVER POWERED BY SQUARESPACE.com THAT SECURES YOUR PERSONAL INFORMATION WITH UP-TO-DATE FIREWALL AND ENCRYPTION DURING THE PURCHASING PROCESS. ANY PERSONAL INFORMATION GIVEN TO FIRST AID TO THE INJURED WILL BE PROTECTED. WE RESPECT YOUR RIGHT TO PRIVACY AND THEREFORE ONLY COLLECT THE INFORMATION NECESSARY FOR US TO COMPLETE YOUR ORDER OR TO CONTACT YOU REGARDING THE STATUS OF YOUR ORDER. YOUR PERSONAL INFORMATION WILL NEVER BE DISCLOSED TO ANY THIRD PARTIES.

FIRST AID TO THE INJURED RESERVES ALL RIGHTS TO UPDATE THE PRIVACY POLICY AT ANYTIME. ALL UPDATES TO OUR PRIVACY POLICY WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE PROVIDED US WITH.

 

CUSTOMER SERVICE:                      

SHOULD YOU HAVE ANY QUESTIONS OR WOULD LIKE TO GIVE US FEEDBACK; YOU CAN ALWAYS REACH US AT SALES@FIRSTAIDTOTHEINJURED.COM. WE ALWAYS DO OUR BEST BUT WE KNOW THAT WE CAN ALWAYS GET BETTER.

 

LEGAL NOTICE:

THANK YOU FOR YOUR GREAT SUPPORT AND TRUST IN FIRST AID TO THE INJURED.

PLEASE NOTE THAT ALL VISUAL MATERIALS ON THIS SITE ARE INTELLECTUAL PROPERTY OWNED BY FIRST AID TO THE INJURED AND PROTECTED BY DANISH AND INTERNATIONAL INTELLECTUAL PROPERTY LAWS. WITHOUT THE PERMISSION OR AGREEMENT OF FIRST AID TO THE INJURED, ANY INDIVIDUAL OR ORGANIZATION IS PROHIBITED FROM USING THE VISUAL CONTENTS AND MATERIALS ON THIS SITE FOR ANY COMMERCIAL PURPOSE. YOU ARE ALWAYS MORE THAN WELCOME TO REQUEST INFORMATION. PLEASE FEEL FREE TO CONTACT US AT CONTACT@FIRSTAIDTOTHEINJURED.COM.