in order to shop at First Aid to the Injured we require that you are at least 18 years old. People under 18 years need a written approval from a parent or guardian. In case of a dispute regarding a biding contract all matters and issues shall be governed by the laws of Denmark.
A 25% VAT is included in all prices. The buyer is responsible for any VAT and import duties in his or hers country.
All orders will be processed for shipping within 3-5 business days after placing an order (unless other is clearly stated on website). A single order cannot be shipped to multiple addresses. All orders are processed and shipped from Copenhagen, Denmark, from Monday to Friday excluding National holidays. Orders received on weekends and during holidays will be processed and shipped on the next business day.
First Aid to the Injured holds all rights to refuse any orders.
All orders are shipped with Post Danmark.
For all orders within Europe a flat rate of €10 will be charged.
Post Danmark normally takes between 2 to 5 business days depending on location – in some cases it might take longer. First Aid to the Injured can not be held responsible for any delay or loss cost by Post Danmark.
All international orders are shipped with Post Danmark.
For all International orders a flat rate of €20 will be charged.
Post Danmark mail takes around 3 – 10 business days to arrive in the given country from the actual shipment day – in some cases it might take longer. Be aware that in occasions packages can be held in custom and can result in delays of several weeks. First Aid to the Injured can not be held responsible for any delay or loss during shipping.
Please also be aware that all international orders outside the EU are often subject to duties and taxes by the customs of the destination country upon arrival. First Aid to the Injured are not able to estimate, nor cover the extra charges generated by the buyers costumes department. In some cases customs are less likely to charge duties and taxes on multiple small orders than one large order. This varies from country to country and we always recommend that you contact your country’s custom department to see the current duties/taxes.
All requests of returns must be submitted within 14 days after the purchase date and all requests must be accepted by First Aid to the Injured. All returns must be delivered with original tags, unworn, unwashed, and unaltered. First Aid to the Injured has the right to deny credits if the returned item/items are not meet with the return policy already stated. Shipping and Handling fees are non-refundable.
First Aid to the Injured is unfortunately unable to provide any online exchange. Costumers are welcome to change the item/items into another item/items within the same price range. The return procedure is as below:
All returns must be accepted in writing by First Aid to the Injured. Please email us at firstname.lastname@example.org with your return request. The email must contain the order and invoice number and must clearly state what items you wish to return. We will then follow-up with an email to confirm the receipt of the email and provide a return address. All return packages must be shipped pre-paid with a proof of delivery. First Aid to the Injured can not be held responsible and will not compensate for lost packages without proof of delivery. All return costs - regardless the reason for the return - is to be paid by the costumer. First Aid to the Injured can not be held responsible for any returns cost.
When the item/items are received, First Aid to the Injured will credit the same credit card account which the original purchase was made. All returns will be handled as soon as possible but please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement.
First Aid to the Injured uses the backend server powered by SHOPIFY.com that secures your personal information with up-to-date firewall and encryption during the purchasing process. Any personal information given to First Aid to the Injured will be protected. We respect your right to privacy and therefore only collect the information’s necessary for us to complete your order or to contact you regarding the status of your order. Your personal information will never be disclosed to any third parties.
Should you have any questions or would like to give us feedback; you can always reach us at email@example.com. We always do our best but we know that we can always get better.
Thank you for your great support and trust in First Aid to the Injured.
Please note that all visual materials on this site are intellectual property owned by the First Aid to the Injury and protected by the Danish and International intellectual property laws. Without the permission or agreement of First Aid to the Injured, any individual or organization is prohibited to use the visual contents and materials on this site for any commercial purpose. You are always more than welcome to request information please feel free to contact us at firstname.lastname@example.org.